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1. Bookmarks: 5 How Poor In-house User Documents Cost You Twice & What To Do About It OVERVIEWMany organizations produce in-house tools or modify commercially-available tools for their own use. These tools should get documented so they are of use to others in the organization.If this documentation is not created or is poorly written, it costs you twice:* The first cost (attributed to any poor user document) is the cost of answering the Users' questions (technical support).* The second cost, arises from the lost time of your employees trying to...

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LinkedIn Recommendation: John Alderman - Strategic Advice Consultant for business and individuals - Teo is a master at building business-to-business 'social' networking systems for the Internet. His vision for the business networking community (e.g. Chamber of Commerces) is exactly what that market needs to serve their members effectively. - August 16, 2008, John was with another company when working with Teo at Net-Teams, Inc.

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